FAQ

Frequently asked questions

How do I make a reservation on your website?

Once you’ve selected the desired trip, locate the booking section positioned at the top-right corner of the page. Select your preferred date, specify the number of individuals included in your booking, and proceed by clicking on the ‘Proceed Booking’ button. Follow the subsequent steps to provide your personal information, and navigate through the process until you reach the checkout page.

Do you expect a deposit upon booking?

To confirm and secure your spot on the trip, we do require a 10% deposit of the trip value.

Are there any age restrictions or requirements for booking?

Our trips welcome individuals in their 20s and 30s who are eager to explore new countries and cultures, all while adhering to our established code of conduct. The only requirement for participation is the possession of international health insurance for the time of the trip.

When does trip registration close?

Given our focus on small group travels, registration closes once we reach a capacity of 10 travelers. However, you can still sign up until the trip commencement if spots are available.

Is International airfare included in your trips?

Currently, international airfare is not included in our travel packages. We focus on providing transparent pricing, and participants are responsible for arranging their own international flights. If you have any questions or need assistance with travel arrangements, feel free to contact us.

What is included in your trips?

We embrace an all-inclusive model, allowing you to concentrate on savoring the experience while leaving organizational and financial details to us. Our comprehensive package covers every aspect, including meals, accommodation, transportation, activities, trip leaders, guides, and more. For a detailed list of all inclusions, please refer to our trip pages. Our goal is to provide you with a hassle-free and enriching experience from start to finish.

Are meals included in your trips?

In all of our trips, we’ve embraced a comprehensive all-inclusive model, ensuring that your experience is seamlessly enjoyable. Breakfast, lunch, and dinner are incorporated, allowing you to immerse yourself in the journey without concerns about organization or financial details. Your focus remains on savoring the moments, while we take care of the rest.

Can I request a private room or a room upgrade?

Our travel model primarily centers around shared accommodation. However, depending on the specific trip, we do have the option to provide private rooms. Feel free to contact us, and we’ll make every effort to accommodate your request, providing you with information on any additional costs involved.

Do you offer discounts?

Our rates are structured to provide you with the best possible prices, and as a general practice, we don’t typically offer discounts. However, we have an exclusive opportunity for you. By joining our email community, you’ll not only gain access to early bird discounts but also enjoy early access to information about our new trips. You can easily become a part of our community by joining here.

Are there any hidden fees or additional charges?

All prices you see displayed are the final prices, inclusive of all costs. We do not impose any additional charges, ensuring transparency and simplicity in your booking experience.

Do you offer travel insurance, and is it recommended?

Currently, we do not provide travel insurance for our trips. However, it is mandatory for all travelers to possess international health insurance for the time of the trip. We also strongly advise acquiring travel insurance that includes trip cancellation coverage. Many insurance providers offer comprehensive packages that include both aspects.

For detailed information on our insurance requirements, please consult the Insurance Requirements section in our booking conditions. If you have any queries or need further assistance regarding insurance, feel free to contact us.

If you don’t already have insurance for international travel, we recommend exploring options with providers such as World Nomad and Dr. Walter. These companies specialize in travel insurance and can offer coverage tailored to your needs during your international journeys.

Do you have a loyalty program, and how does it work?

We value our returning travelers, and as a token of appreciation, we offer a $100 direct discount for those who have been on our trips before. Additionally, there’s an opportunity to earn an extra $100 travel credit for each new traveler referred by our returning participants. It’s our way of expressing gratitude and encouraging our community to grow.

Do i need to apply for visas?

Depending on the destination of the trip you’re joining, visa requirements may apply. It’s important to note that obtaining the necessary visas is your responsibility, and we recommend taking care of this process well in advance to ensure a smooth travel experience. If you have any questions or need guidance regarding visa applications, feel free to contact us for assistance.

Can I modify or cancel my reservation online?

To cancel or modify your booking, kindly contact us. We’re here to assist you promptly and ensure a smooth process.

What payment methods do you accept?

We gladly accept a diverse array of payment methods, including Venmo, Zelle, Paypal, Square Invoices, and all major credit cards.

Do you accept flexible payment plans?

Following your initial trip deposit, we offer flexibility in payment options. You can choose to follow up with monthly payments, opt for several installments, or, if you prefer, pay in full. Please contact us, and we will work with you to find a payment solution that aligns with your preferences.

What is your cancellation policy?

You have the flexibility to cancel your booking if unforeseen circumstances prevent your participation. Our cancellation policy is outlined below, providing insights into potential refunds based on the timing of cancellations. While trip deposits are non-refundable, they are transferable to another trip.

  • Cancellation 6 months or more before trip departure: 75% of the trip cost is refundable.
  • Cancellation 3-6 months before trip departure: 50% of the trip cost is refundable.
  • Cancellation 0 to 60 days before departure: The entire trip cost is non-refundable.

For a comprehensive understanding of our cancellation policy, please refer to our Booking Conditions. If you have any specific questions or concerns, please contact us.

How do I reset my password?

If you encounter difficulty logging in, click on the ‘Forgot Password’ option. Follow the instructions provided to reset your password, which will be facilitated through your registered email address. This ensures a secure and straightforward process for password recovery.

How secure is my personal information on your website?

We employ robust website security software to safeguard the personal information stored on this platform. Furthermore, to guarantee secure transactions, all payments are encrypted and transmitted through a secure SSL protocol, ensuring the utmost protection for your data.

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